Refund policy

Greeting Cards
All sales of greeting cards are final. Please see Damages and issues below is there any issue with your order.

Art
Art we sell is printed to order; While we will accept limited returns, we do not refund production costs.

We have a limited 14-day return policy for sales of art, which means you have 14 days after receiving your item to request a return. The art must be in the same condition that you received it and in its original packaging. Your refund will be for the original transaction amount, less taxes, shipping, return shipping, and production costs (Productions costs may be up to 50% of the original price).

To start a return, you can contact us at hellojeremiahott@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please feel free to contact us with any questions at the above email. 

Damages and issues
Please inspect your order upon reception and contact us with pictures immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
All sales of greeting cards are final.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hellojeremiahott@gmail.com.